terms & conditions

These Terms and Conditions (“Terms”), as may be amended from time to time, apply to all Our Goods and Services directly or indirectly (through distributors) made available in-store or online, through any mobile (tablet) device, by email, by telephone or third party sites (retailers). Please read these Terms and Conditions of use carefully before accessing, using or obtaining any of Our Goods or Services.

By accessing, the Vanessa Mae Art website, mobile or tablet application, or any other feature, or other platforms including Our social media sites, or third party distributors (collectively “Our Website”) You agree to be bound by these Terms and Conditions (“Terms”) and Our Privacy Policy. If You do not accept all of these Terms, then You may not use Our Website, Goods or Services. In these Terms, “we”, “us”, “our” or “artist” refers to Vanessa Mae Art, and “you”, “your”, “customer” or “end user” refers to You as the user and consumer of Our Website, Goods and Services.


We do not sell, loan or give away any information collected from our website. We will only use your personal information if we need to contact you regarding your purchase. This may be to verify the delivery address, response to an enquiry, or via our newsletter.



You must not use Our Website in any way that causes, or may cause, damage to Our Website or impairment of the availability or accessibility of Our Website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not:

  1. a)republish material from Our Website (including republication on another website, without prior consent).
  2. b)sell, rent or sub-license material from Our Website.
  3. c)show any material from Our Website in public (without expressed written consent from us); reproduce, duplicate, copy or otherwise exploit any material on Our Website for a commercial or personal purpose; edit or otherwise modify any material on Our Website; or redistribute material from Our Website.

Our Website may contain links to other websites that we do not operate or control and for which we are not responsible (“Other Websites”). We provide these links for your reference and convenience and do not adopt or endorse the contents of Other Websites and accept no responsibility for them or for any loss or damages that may arise from Your use of them.



Prices are inclusive of GST and are priced in your country of origins currency.

Price may be subject to change at any time without notice.



If the Customer fails to collect the Goods or accept delivery within (21) twenty-one days of being notified of their availability, We may terminate this contract, keep the deposit and resell the Goods. In addition, We reserve the right to charge the Customer storage on goods not collected or delivered within (5) five days of notification of their availability at the rate of $75.00 (AUD) per week or part thereof.

The Customer must, at its own expense, insure uncollected Goods stored by Us against theft, fire, water and other risks until title in the Goods has been passed to the Customer.

Some, but not all Goods are protected by insurance during shipping. Those items not insured may include prints on paper and custom orders if shipping has not been prearranged with inclusive insurance from Vanessa Mae Art. These Goods during shipping are the responsibility of the Customer from the moment of dispatch to point of collection. Please contact Us if you wish to insure the shipment of your product.

Please note: Express Post parcels are not covered by insurance and are not guaranteed the next day delivery in all areas, nor do they require a signature on delivery. We take no responsibly with lost or stolen parcels when they have been delivered to the address given at checkout.

If possible, please provide an address where someone will be able to receive the Goods during business hours on weekdays. (i.e. your work address). If you have purchased a stretched canvas print, framed print, or acrylic print within Australia, please allow up to 2-3 weeks for your print to be manufactured (excluding delivery time). If you require your order sooner please contact us and we will try our best to see if this is possible.

These timeframes can vary during certain times of the year such as Christmas, Easter and Public Holidays. Tracking on orders is subject to availability.

For international orders, please allow roughly 15 working days for delivery depending upon location and product choice.

Flat Rate Shipping of Vanessa Mae Art prints is offered to selected countries ONLY:

*Flat Rate Shipping of $99.95 will be added to your total price at checkout.

*Original Artworks are not entitled to flat rate shipping. Please contact Vanessa Mae Art prior to purchasing an ‘Original Artwork’.

*No part of any included shipping charges shall be refunded.

*Artworks over 75″ in length are only available to Australian Residents ONLY.



Unless the Customer has inspected the Goods and given written notice to Us within (2) two days after collection or delivery that the Goods do not comply with the relevant specifications or descriptions, and/or have arrived damaged, the Goods are deemed to have been accepted in good order and condition. Please check the packaging of all Goods delivered by courier before signing for them for signs of tamper and damage.



All Goods supplied are covered by such warranties as are specified by the manufacturer and supplied subject to the product standards detailed by the manufacturer.

On discovery of any defect in the Goods, the Customer must immediately notify Us in writing of such defect. The Customer must not carry out any remedial work to alleged defective Goods without first obtaining the written consent of Us to do so.

We are not subject to, and the Customer releases Us from, any liability (including but not limited to consequential loss or damage) because of any delay in delivery or fault or defect in the Goods when being used in a manner to which they were not intended. The Customer acknowledges that We are not: (a) responsible if the Goods do not comply with any applicable safety standard or similar regulation; and (b) liable for any claim, damage or demand resulting from such non-compliance.

We do not provide refunds unless the Goods are damaged, excluding any damage that has been caused by normal wear and tear as determined by Us.

We do not provide refunds on made to order prints; Stretched Canvas, Framed Prints, or Frameless Acrylic Prints, however a store credit will be offered for any returned artwork.

If any statutory provisions under the Trade Practices Act 1974 or any other statute apply to the contract between Us and the Customer then, to the extent to which We are entitled to do so, Our liability under the statutory provisions is limited, at Our option, to: (a) replacement or repair of the Goods or the supply of equivalent Goods; or (b) payment of the cost of replacing or repairing the Goods or of acquiring equivalent goods; and in either case, We will not be liable for any consequential loss or damage or other direct or indirect loss or damage.

These Terms do not affect the rights, entitlements and remedies conferred by the Trade Practices Act 1974.


No failure by Us to insist on strict performance of any of these Terms, is a waiver of any right or remedy which We may have, and is not a waiver of any subsequent breach or default by the Customer.



These Terms and the Contract shall be governed by the law of New South Wales and the parties submit to the courts of New South Wales in respect of any dispute arising.



We will record your information if you make an online purchase. This information is not issued to any third party or used for any other purpose.

Our website implements a 128-bit SSL encryption process for all online credit card transactions. This is a mandatory request by the banking institution.



If you wish to purchase any Goods or Services made available by Vanessa Mae Art then, You agree to be bound by these Terms set out below and elsewhere in this Document. Please note all colours of Goods are reproduced as accurately as possible, however, a slight variation may occur between Our Website due to computer picture resolution and individual monitor settings on your computer screen, mobile device or tablet. If you are unsure please feel free to email Us and we can arrange for samples to be shipped to you, which can be purchased at your expense. Unfortunately, items cannot be returned because of a variation of colours from website images to real life. All images used on Our Website are for illustration purposes only and are not necessarily shown to scale, nor are prop items included with the purchase.



Payments are to be made to Us without any deduction or discount other than as stated in these Terms, or in the relevant invoice or statement.

All Goods and Services are to be paid in full prior to You taking legal ownership of Goods or Services.

The exception (to clause above) is commissioned goods, where a deposit of 50% of the invoice price (excluding shipping) must be paid at the time of placing the order. The invoice balance must be paid within (5) five days of being notified of the availability of the Goods or Service before the Customer can take legal ownership of the Goods or Services.

Payment Options: Vanessa Mae Art accepts all major credit cards, including purchases made through Paypal.

Vanessa Mae Art does not accept payments in the form of Cheques.



The cost of return shipping is at the Customers expense. Return shipping must be prepaid, insured, and by a traceable method to ensure safe and documented delivery.



No order may be cancelled, modified or deferred without the prior written consent from Us (which is at Our sole discretion). If such consent is given, it is at our election, subject to us being reimbursed all losses, including loss of profits, and paid a cancellation fee (being not less than 20% of the invoice price of the Goods). Please choose carefully as no refund will be given for change of mind.



We are not liable for any breach of contract due to any matter or thing beyond Our control (including but not limited to transport stoppages, transport breakdown, fire, flood, earthquake, acts of God, strikes, lock-outs, work stoppages, wars, riots or civil commotion, intervention or public authority, explosion or accident).



If any provision contained in these Terms is held by a court to be unlawful, invalid or unenforceable, the validity and enforceability of the remaining provisions are not affected.



All Images and rights relating to them, including copyright and ownership rights in the media in which the Images are stored, remain the sole and exclusive property of the Artist. The purchase of any Goods from Us to you the End User, does not waiver Our copyright and ownership rights, and You are strictly forbidden to reproduce in part or whole any Goods (for commercial purposes or otherwise) that You have purchased from Us.