FAQ

Frequently
Asked
Questions

Is Flat Rate shipping on prints included for domestic shoppers? 

Yes, Flat Rate shipping is included on all prints purchases Australia wide. The Flat Rate shipping charge is displayed at checkout. We also provide you with a tracking number on orders where this service is available, to allow you to check the status of your delivery.

Do you ship internationally? 

Yes, we ship our prints direct from our distributors strategically placed around the globe, so they have as little distance to travel as possible.
Original Artworks from Vanessa Mae Art come from Sydney, Australia and require specialised packaging, especially for larger artworks. Please get in contact with us if you wish to discuss this further.

How long will my print purchase take to arrive?

If you have purchased a stretched canvas, or frameless acrylic print, please allow at least 2 weeks for your order to arrive. If you require your order sooner please contact us and we will try our best to help you further.

If your print is being custom framed please allow an additional 1-2 weeks.

These timeframes can vary during certain times of the year such as Christmas, Easter and Public Holidays. 

Can I commission an artwork? 

Yes, Vanessa Mae creates commissioned pieces on a regular basis, to work with your colour and size specifications, for both residential and commercial clients. Please contact us for more details.

What if I change my mind?

Unfortunately, we cannot offer returns or refunds as our prints are made to order.