FrEquently asked questions
is flat rate shipping on prints included for domestic shoppers?
Yes, Flat Rate shipping is included on all prints purchases Australia wide. The Flat Rate shipping charge is displayed at checkout. We also provide you with a tracking number on orders where this service is available, to allow you to check the status of your delivery.
how long will my print take to arrive?
We endeavour to dispatch original artworks within 1-3 days after receiving your order, with an approximate delivery timeframe of 7-14 days to most countries.
If you have purchased a stretched canvas, or frameless acrylic print, please allow up to 3 weeks for your order to arrive as your artworks are made to order.
If you require your order sooner please contact us and we will try our best to help you further.
can i commission an artwork?
Yes, Vanessa Mae creates commissioned pieces on a regular basis, to work with your colour and size specifications, for both residential and commercial clients. Please contact us for more details.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship our prints direct from our distributors strategically placed around the globe, so they have as little distance to travel as possible.
Original Artworks from Vanessa Mae Art come from Sydney, Australia and require specialised packaging, especially for larger artworks. Please get in contact with us if you wish to discuss this further.
IS YOUR ARTWORK BEING FRAMED?
Please allow up to an additional 3 weeks for your order to arrive if you have added custom framing to your order as this needs to be completed prior to your order being dispatched.
WHAT IF I CHANGE MY MIND?
Unfortunately, we cannot offer returns or refunds on print orders as all of our prints are made to order.